Alicia Muniz

Front Office Coordinator
Background & Experience
I am a proud Billings, Montana native and bring a background in healthcare and human services, shaped by years of diverse experience in both clinical and administrative settings. I earned my Bachelor’s degree in Human Services from Montana State University–Billings and have built a career focused on helping and supporting others—whether through direct client and patient interaction or behind-the-scenes coordination.
Most recently, I worked in the Counseling Office at Will James Middle School, where I supported students and staff in a dynamic educational environment. Prior to that, I spent many years at Billings Clinic in Clinical Operations, Hospital Admissions, the Emergency Room and the Psychiatric Center. I have also worked at EBMS as a Claims Specialist and in medical billing, expanding my understanding of healthcare systems and insurance processes.
What draws me to the medical field is the opportunity to make a meaningful impact every day. I thrive where compassion, adaptability, and a personal connection to people are essential.
Outside of work, I’m a wife and mama of three children and two energetic dogs. While I previously lived in both Helena, MT and Laramie, WY, Billings will always be home.
Interests Fishing, watching sports, playing games, reading, watching a good Netflix series